Contact Us

Contact Info

Have a question, or want an update on your order?
Write to us at contact@agnesamity.com. We’re always happy to help!
Our office hours are Mon – Sat: 9AM-8PM

We respond to most emails within a business day or two, but if you don’t get a response from us, please check your spam bin!

Address

996 E NEW CIRCLE RD, LEXINGTON KY 40505

Phone Number

(+1)925-230-1697

E-mail Address

contact@agnesamity.com

Working Days/Hours

Mon - Sat / 9:00AM - 8:00PM

Send Us a Message

    Frequently Asked Questions

    To get a refund at Agnes Amity:

    1. Go to My Orders on our website.
    2. Select the order and click Request Refund.
    3. Provide a reason and submit your request.

    Our team will review it and notify you within 3-5 business days.

    How to Track Your Order on Agnes Amity
    1. Log in to your Agnes Amity account.
    2. Go to My Orders.
    3. Select the order you want to track.
    4. Click Track Order to view the delivery status and tracking details.
    For further assistance, contact our support team! 😊
    How to Modify an Order on Agnes Amity:
    1. Log in to your account.
    2. Go to My Orders and select the order you want to modify.
    3. Click Edit Order (if available) or contact Customer Support for assistance.
    4. Provide the necessary changes (e.g., item, quantity, address).
    5. Confirm the changes.
    For further help, reach out to our Support Team.
    To cancel an order on Agnes Amity:
    1. Log in to your account.
    2. Go to My Orders.
    3. Select the order you want to cancel.
    4. Click Cancel Order and confirm.
    For assistance, contact our support team via email or chat.
    We understand how important your order is, and we apologize for any inconvenience caused by the delay. Here are some common reasons why your order may be delayed at Agnes Amity:
    1. High Demand
      • During peak shopping periods (holidays, sales events), processing times may take longer due to a higher volume of orders.
    2. Stock Availability
      • Occasionally, items in your order might be temporarily out of stock, which can cause delays.
    3. Shipping Carrier Issues
      • Unexpected delays with our shipping partners, such as weather disruptions or high shipping volumes, can impact delivery times.
    4. Incorrect Shipping Details
      • If the address provided during checkout is incomplete or incorrect, it may delay the shipping process. Please double-check your details.
    5. Customs or Import Delays (for international orders)
      • Orders crossing international borders might experience additional processing time due to customs inspections.
    6. Payment Verification
      • If there are issues verifying your payment, the order might be held for review.

    What Should I Do?

    1. Check Your Order Status:
      • Log in to your Agnes Amity account and navigate to My Orders for the latest updates.
    2. Confirm Your Shipping Details:
      • Ensure the shipping address is correct and complete.
    3. Contact Us:
      • If your order is delayed beyond the expected timeframe, please reach out to our Customer Support team at support@agnesamity.com or via our live chat.
      • Include your order number for faster assistance.
    We appreciate your patience and are here to ensure you receive your order as soon as possible! 😊